1.1
We are RestoRok and our address is 1 Mostafa El Nahas street crossing with Abbas El Akkad, Nasr City, Egypt.
With email contact support@restorok.com (“RestoRok”, “we”, “us”, “our”).
RestoRok is a business name of Instadev Digital Development.
RestoRok provides the following products and services (“Products”):

• RestoRok RMS – a cloud based restaurant management solution (RMS) including the provision of websites and KIOSKs.

1.2
In providing the Products RestoRok will process personal data.
This document sets out how RestoRok processes personal data for both RestoRok RMS.
This includes personal data collected when you use our website (“Website”) and Products (together, “Services”).

2.1
RestoRok takes your personal data seriously and processes it in accordance with applicable laws and regulations.
RestoRok acts as the ‘controller’ (i.e. person responsible for deciding how your personal data is processed) and has adopted this privacy policy (“Policy”) to establish and maintain the privacy and security of your personal data.
This Policy:

(a) sets out the types of personal data we collect about you;
(b) explains how and why we collect and use your personal data;
(c) explains how long we keep your personal data;
(d) explains how we will share your personal data – when, why and who with;
(e) explains the different rights and choices you have when it comes to your personal data;
(f) explains the security measures we apply to protect your personal data; and
(g) explains how we may contact you and how you can contact us.

2.2
Please understand that by accepting this Policy and submitting any personal data to us, you agree that we may collect, use, disclose and retain such data in accordance with this Privacy Policy, and as permitted or required by law.
If you do not agree with these terms, then please do not accept them or provide any personal data to us.

2.3
Please also note that we will not be able to respond to you, provide the relevant Services to you, or deal with your enquiries unless you provide us with the required personal data as set out or referred to in this Privacy Policy, unless we indicate the supply of the personal data is optional.

3.1
We collect the content, communications, and other information you provide when you use our Services, including when you sign up for an account (if relevant) or communicate with us including by email.
This includes your name, email address, phone number, name of your business (where relevant), and location/country and payment information (where relevant).

3.2
We also collect additional, specific personal data depending on the Products you are using:

• For RestoRok RMS the information we collect includes:
o CR information (CR number, UNN, entity name, issue date, expiry date, business type, place of issue, owner name, manager name, as relevant)
o ID information (ID number, place of issue, expiry date, date of issue, as relevant)
o VAT registration information
o Recordings of sessions/meetings
o Any other information you provide us with

3.3
In addition we also collect the following personal data:

(a) Usage: time, frequency and duration of your browsing activities and how you use the features.
(b) Device information: device model, OS, hardware/software version, IP address etc.
(c) Your opinions: satisfaction surveys, ratings and feedback.

4.1
Where you use our Website we also use cookies to collect personal data from your device to help us enhance the Services, ease access, remember preferences, and collect web statistics based on your IP address.

5.1
We collect your personal data:

• Directly from you
• Through cookies
• Through office visits (e.g. CCTV)
• From your organization
• From third party government APIs:

6.1
We use your personal data to:

(a) send you information related to our products and services
(b) respond to your requests
(c) manage our relationship
(d) manage partner relationships
(e) billing and payments
(f) disputes
(g) provide Services
(h) validate KYC, AML, sanctions screening
(i) marketing regarding RestoRok and third-party services
(j) customize content
(k) understand interests and improve Services
(l) analysis and research
(m) training
(n) archiving
(o) securing our systems
(p) legal compliance
(q) defend legal rights
(r) prevent crime/fraud
(s) protect health and safety
(t) comply with contracts
(u) internal business purposes

We retain data depending on its purpose and legal requirements.
 Once no longer needed, it will be erased from all systems.

We may share your personal data with:

(a) Businesses within our group
(b) New owner in case of ownership change
(c) Third-party partners and service providers
(d) Government authorities
(e) Employees, agents, consultants, contractors
(f) Banks, payment providers, POS vendors including AMEX and SAMA

By accepting this Privacy Policy, you consent to this sharing.

Our Website may include links or integrations to third-party sites.
 Your data shared there is subject to their policies, not ours.
 RestoRok is not responsible for their practices.

By accepting this Policy, you consent to your data being stored inside the Kingdom of Saudi Arabia and shared with local service providers.
 We comply with legal requirements for all transfers.

RestoRok applies technical, administrative, and physical controls to protect your data, but cannot guarantee 100% security.

We may update this Policy from time to time.
 Changes take effect immediately once posted.
 You must accept the updated Policy to continue using the Services.

You have the right to:

(a) be informed of data collection purposes
(b) access your personal data
(c) request correction/updates
(d) request deletion
(e) withdraw consent (may limit service availability)

By accepting this Policy, you consent to necessary disclosures as required by law.

If you have concerns or questions regarding your personal data, contact us:

📧 support@restorok.com